Frequently Asked Questions

A photo book is a unique and beautiful way to preserve and share your memories, featuring your own digital photos and comments. They make great personalized gifts and special keepsakes for you, your family and friends.

Since the default number of pages in a photo book is 24, we suggest a minimum of 24 pictures, although you can add as many photos to a page as physically possible. You may also choose a combination of photo and text pages and text-only pages.

To create a photo book depends on how much time you spend creating it. Personalization of a photo book can take some time, just like your scrapbooking activities. Remember that you can also use our Auto-flow tool to create your photo book in just a few clicks!

Album pro has a range of custom photo book options that allow you to create a unique book at an affordable price, starting with soft cover pro Mini from just $19.99. Refer to our Products and Prices section for more details.

Yes. You can preview your photo book as many times as you wish before you order it, and share it with friends and family. Simply click the Preview button (or hit the F5 key) to view your photo book. Just use the arrows to move back and forth between the pages you wish to view.

The shipping charges vary per country/province per order. Please see the shipping charges generated by Canada Post upon checkout.

Once you have forwarded your creation to us, we will produce it within the next 7 to 9 working days and send it to you through Canada Post. Furthermore, we will send you emails throughout the process in order for you to follow the evolution of your order.

You have probably not indicated the correct electronic address. If you have provided the incorrect address in the order form, the confirmation email will be sent to the wrong address.

An order is only processed once you have effected your payment. If the payment is accepted, the article will be printed and it will be impossible to modify the content, at least not for this first order. A file for which we have not received any form of payment will be automatically deleted after four weeks.

If your payment is not effected and you wish to modify your article, you must simply open the file that you previously sent, make your modifications to that article, save once again and transfer with the assistance of the software by taking care of entering the right credit card information.

Moreover, it is impossible to change the type of article once the order is sent, for the format is permanent and too different, for example; pro Luxe has an entirely distinct page setup then pro Square. The number of images and pages equally vary from one format to another. Be sure to choose the right format prior to starting your project.

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